CUSTOMS, DUTIES, AND TAXES

For more information about customs procedures that might cause delivery delays, please contact your local customs office.

If this happens, please contact customer service at customer_service@solalpaca.com, and we will provide you with a DHL airway receipt so you can track your order.

Thank you for your patience and understanding of any delays caused by the above conditions, as they are beyond our control. 

Custom fees are included in your purchase, if for any reason your parcel is delivered with additional custom fees, please contact customer service to get the fees refunded. Write to our whatsapp at +51 945 321 914 (Mon-Fri, 8AM - 4:30PM CST), or email us anytime at customer_service@solalpaca.com

*Please note that we are sending all clothing from Peru to the world and that the term "business days" includes Peruvian and delivery country public holidays.